If you are located near one of our regional offices, you will be put in touch with one of our local team members that covers your geographic area (it may be the same representative who you have already spoken with). They will coordinate with you to schedule an in-person pick-up of your products at a time and date that works best for you both. Once they meet up with you, they will examine the products to make sure they are in the same condition as when you sent the original pictures. Assuming they are, you will be paid the full amount that you had previously agreed on! (Again, it is VERY IMPORTANT that all products remain in the best condition possible to ensure we can pay the highest price possible, so please do your best to keep the products in the same condition from the time you get your offer on the phone to the time you meet the representative, as any damage to the products could change the price!) 

We work with thousands of different clients every month, so we do not frequently meet in person to pick up products, since having our clients send in their products by mail is much for convenient for everyone involved! That being said, we do occasionally make exceptions. When we do agree to meet in-person, we want to ensure that SAFETY is our number one priority, so ALL in-person meetings take place at local Police Department or Sheriff’s Office designated “Exchange Zones”. These special locations have been set up by local law enforcement organizations to facilitate the safe transactions of people who meet electronically (online or via phone) and who want to work together to buy or sell items. These zones are typically under video surveillance 24/7 / monitored by law enforcement, so we find them to be the safest locations to meet!

**Please Note: Our team members who meet in-person DO NOT CARRY CASH! All of our payments to our clients are made electronically following confirmation of the conditions of the products by the team member conducting the meeting. Following confirmation, this team member then contacts a supervisor who is located back at our local office, and after confirming the condition with the supervisor, it is the supervisor who releases the electronic payment to you. Ultimately it is up to the supervisor how much we are able to pay you for your supplies, so please be patient with the team member who is meeting with you, as they are unable to make a purchase price decision, nor do they have the ability to pay you; they are simply there to confirm the condition of your supplies and to take delivery of them if you choose to sell them to us!

Assuming you choose to sell to us, once the supervisor confirms that we will purchase the products, the supervisor will release your payment! Our Terms and Conditions page, located HERE, and our Contact Form, located HERE, specifically discusses our various forms of payment; however, it is likely that before we agreed to meet you in person you had already decided how you preferred to be paid and communicated that to us so that we could set up the transaction in advance. Regardless whether we pick up the products in person, or we receive them by mail, once they are brought back to our local processing center they will be logged in to our inventory management system.

That’s it - our process is super simple! And don’t forget - WE CAN PAY YOU AS OFTEN AS YOU HAVE PRODUCTS TO SELL! We realize many people have extra diabetic supplies once every 30, 60, or 90, days, and some people even have extra products multiple times a month! We want to buy AS MUCH AS POSSIBLE, so contact your assigned representative as often as you’d like!