How It Works

When you sell your diabetic supplies to us, we ALWAYS make it as convenient for you as possible! We want to work with you MONTH-AFTER-MONTH, so making this process as streamlined as possible is the name of the game for us! The simple steps outlined below explain how our process works. You’re also welcome to ask as many questions as you’d like when speaking with one of our customer service representatives! For more detailed information on our process you may also see our Terms and Conditions.

REACH OUT TO US!

The first step is to speak with one of our certified diabetic supplies representatives. They will coordinate with you to understand exactly what you would like to sell, the amount of products you have, the condition of the products, and the expiration dates. The representative may ask you to text or email them pictures of the products so they can verify the condition, in order to make you the best offer possible.

RECEIVE AN OFFER!

Once you have spoken with the representative, they will determine the HIGHEST PRICE that we can offer you for your products. They will then provide the price to you and you can discuss in order to make sure you approve and would like to move forward and work with us! Assuming you choose to sell your products to us, it will also be at this time that you will let us know how you prefer to be PAID! We have numerous payment options available, which include, but are not limited to: Zelle, Bank-Issued Check, Electronic Check, ACH Transfer, Internal Bank Transfer, Amazon Electronic Gift Card, GooglePay, PayPal, CashApp, etc

PURCHASE PROCESS!

After you approve our offer, there are three ways we can receive the products from you:

Send Your Products By Mail - MOST CONVENIENT METHOD!

This process is the most convenient for both you, and us, than trying to coordinate an in-person meeting since it does not require coordinating our schedules to meet at a specific date and time, and it also allows you to mail the products to us at your convenience! In this process, everything is automated, which can allow your payment to be made more quickly!
Please see our “Shipping” page, which can be accessed HERE, for more detailed information about our shipping process.

In-Person Pick-Up/Drop-Off - LESS CONVENIENT METHOD!

In-Person Pick-Up: We work with hundreds, if not thousands, of different clients every month, across multiple states, so we do not frequently meet in-person to pick up products given that this would require hundreds of hours of time to drive to each of our clients' locations each month! We do occasionally, however, make exceptions if a large amount of clients are clustered in the same area and all products can be picked up within the same time frame. These in-person pick-ups are rare, but when scheduled they usually only take place around our regional offices, unless we already have a representative in a specific geographic area. If you are interested in this type of exchange please let your customer service representative know and they can check availability for you!
Please see our “Pick-Ups” page, which can be accessed HERE, for more detailed information about our in-person process.

In-Person Drop-Off:

In certain areas where we have a high volume of clients we work with, we may have regional or city-based offices, where our clients can drop off their products. We also occasionally set up designated drop-off times at designated law enforcement “exchange zones”. which are safe areas with a law enforcement presence that allows a safe, in-person, transaction to occur. As with in-person pick-ups, however, office drop-offs and exchange zone drop-offs are rare, and require a significant volume of clients in a geographic area to be justified. If you are interested in this type of exchange please let your customer service representative know and they can check availability for you!
Please see our “Drop-Offs” page, which can be accessed HERE, for more detailed information about our in-person process.

RECEIPT OF PRODUCTS!

Regardless whether we pick up the products in person, you drop them off, or we receive them by mail, once they are received back at our processing center they will be logged into our inventory management system. If you sent us your products in the mail, once they are logged into our system, we will notify you that we have received them and will send you your payment! Don’t forget to let your representative know of your preferred method of payment!

RINSE AND REPEAT!

That’s it - our process is super simple! And don’t forget - WE CAN PAY YOU AS OFTEN AS YOU HAVE PRODUCTS TO SELL! We realize many people have extra diabetic supplies once a month, every 60, or 90 days, and some people even have extra products multiple times a month! We want to buy AS MUCH AS POSSIBLE, so contact your assigned representative as often as you’d like!